FAQs – LinktoHair

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FAQs

So do you have a few questions? No problems, see if we have the answers below... and if not, send us a message via our contact page and we'll be happy to help you.

ORDERING

 

To pay for an order on Linktohair website, just follow the steps:

1) Choose the hair type, length and quantity.

2) Click the option "Buy it now".

3) Enter check out page, fill in the information as required, input a discount code.

4) Click the option "continue to shipping"→"continue to payment"→"complete order".

5) Choose payment method, PayPal or credit/debit card.

 

PayPal, credit card, debit card. (If you want to pay by Western Union, money gram or T/T, please contact us at service@linktohair.com)

 

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

In most cases you can find the order confirmation in your Junk or Spam inbox of your email account. Please make sure to check this before contacting our customer support. Please make also sure to check the correct e-mail account. If you still can't find the email, please contact us as there may have been a typo in your email during your purchase.

 

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

 

ABOUT HAIR

 

All of our hair is 100% human vrigin hair, it can be dyed with nice effect. We highly recommend you to find a hairdresser dye the extensions as you will get the results you want, coloring them by yourself always pose a high risk of not coming out the effect you want. Since virgin human hair will be easy to become dryness after leaving the hair donor, don't dye or restyle the hair too frequently, it may lead to shortening the lifespan of your hair and possibly cause damage.

 

Normally, 3-4 bundles will be enough for a full head.

 

Bleached knots help make the hair appear as if it is growing from the scalp. When hair is tied to the lace, there is a dark knot where make the hair secured. To reduces the visibility of this knot and make it look more natural, we slightly bleach the knots to lighten color already.

 

Of course! All of your hair is 100% human virgin hair, so it is definitely that you can restyle the hair by yourself, like using straighten iron (don't apply a very high heat, it will damage the hair).

 

SHIPPING

 

1. Most orders will be sent within 1-2 business days.
2. We pride ourselves on being extremely quick on all shipments! Most package ship out next day! And we does not process or ship orders on weekend or holidays.
3. When your package ship out, you'll get an email with a tracking link (it can take up to 24-48 hours to update).

 

After the order is shipped out, you'll get a shipping confirmation. Copy the tracking number then track it on DHL/Fedex official website. If you have any problem in this process, please contact us at service@linktohair.com

 

We have been cooperating with DHL and Fedex shipping companies for a long time. Orders from the UK are sent by Fedex, while orders from other countries are sent by DHL. Logistics time varies by region. After delivery, it will take about 2-4 working days to US, 2-5 working days to Europe and 3-7 working days to other countries.

 

The collection of customs duties depends on the policies of your local customs. Customs systems vary from country to country and from period to period. We will try our best to help our customers avoid the problem of customs duties, but some countries have strict inspection of imported goods, the collection of customs duties is beyond our control. Paying customs duty is actually the duty of citizens. As sellers, we are not obliged to help customers pay it, hope you can understand.

 

RETURNS

 

If you want to replace the hair due to personal reason or buy the wrong hair, please keep the hair in original state. Then contact us at service@linktohair.com. You can described the situation within 7 days after recieving the hair. We will provide you with the return address and detailed information.

 

If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your package. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.